Terms and Conditions

Last updated: July 2026

1. Acceptance of Terms

This document governs access to and use of the QUOLIX S.A.S. website. We recommend reading it carefully before using our digital services.

Welcome to the website of QUOLIX S.A.S. (hereinafter, “QUOLIX”), a company incorporated under the laws of the Republic of Colombia, identified with Tax ID (NIT) [to be completed].

By accessing, browsing, or using this website, the user fully accepts these Terms and Conditions, as well as QUOLIX's Privacy Policy and Cookie Policy. If you do not agree with any of them, you must refrain from using the site.

Access to the site implies full and unreserved acceptance of these conditions. For certain features (forms, demos, commercial requests), additional express acceptance may be required via a checkbox or an equivalent mechanism, in accordance with Law 1581 of 2012 and Decree 1377 of 2013.

2. Purpose of the Website

The purpose of the website is to provide information about:

QUOLIX products and services.
Business process automation.
Artificial Intelligence applied to business.
AI agents and conversational assistants.
Chatbots and natural language interfaces.
Technology integrations and APIs.
Commercial requests and quotes.
Customer service and support.
Informational resources, blogs, and success stories.

All published information is for informational purposes only and may be modified without prior notice. Product descriptions, demonstrations, screenshots, and integrations shown are illustrative and may vary depending on the specific implementation contracted by each client.

3. Permitted Use

The user may use the site only for legitimate purposes and in accordance with applicable Colombian law.

The following is expressly prohibited:

Attempting to breach, circumvent, or compromise the security of the site.
Gaining unauthorized access to systems, accounts, or data of QUOLIX or third parties.
Copying, reproducing, or distributing content for commercial purposes without prior written authorization.
Performing mass scraping, automated crawling, or systematic data extraction without authorization.
Introducing, transmitting, or distributing malware, ransomware, spyware, or any malicious code.
Altering, interfering with, or disrupting the normal operation of the site.
Impersonating QUOLIX, its employees, collaborators, or any third party.
Using automated robots, bots, or scripts that affect the performance or availability of the service.
Publishing or transmitting illegal, defamatory, misleading content, or content that infringes third-party rights.

Failure to comply with these prohibitions may give rise to the corresponding legal actions under Colombian law, including Law 1273 of 2009 (cybercrime).

4. Intellectual Property

All site content belongs to QUOLIX or its respective owners and is protected by Colombian and international intellectual property laws (Law 23 of 1982, Andean Decision 351 of 1993). This includes, by way of example and without limitation:

The QUOLIX trademark and its variants.
Logos, icon, and visual identity elements.
Graphic design and user interfaces.
Source code, scripts, and site architecture.
Texts, articles, blogs, and documentation.
Photographs, videos, animations, and iconography.
Diagrams, infographics, and technical materials.
Software, tools, and Artificial Intelligence models developed by QUOLIX.
Knowledge bases, datasets, and proprietary methodologies.

The reproduction, distribution, modification, adaptation, public communication, or any other form of exploitation of the content without prior written authorization from QUOLIX or the corresponding owner is expressly prohibited.

Access to the site does not grant the user any license or right over QUOLIX's intellectual property, except for the limited right of personal, non-commercial use necessary to browse the site.

5. Accuracy of Information

QUOLIX strives to keep the information published on the site up to date and accurate. However:

It does not guarantee that all information remains current at all times.
It does not guarantee the absolute absence of typographical, technical, or content errors.
It may modify the features, prices, availability, and conditions of products and services at any time and without prior notice.
Product demonstrations, screenshots, and integration examples are illustrative and may differ from the final version implemented for each client.
The results, metrics, or success stories shown correspond to specific implementations and do not constitute a guarantee of results for future projects.

The information published on the site does not constitute technical, legal, financial, or any other type of advice. To obtain specific and binding information about products and services, the user must contact the QUOLIX commercial team directly.

6. Site Availability

QUOLIX will make reasonable efforts to keep the website operational. Nevertheless, the site may be suspended, interrupted, or temporarily affected by:

Scheduled or corrective maintenance.
Software, hardware, or infrastructure updates.
Functionality or security improvements.
Technical failures of internet or cloud service providers.
Cyberattacks, denial of service, or other cybersecurity threats.
Force majeure or circumstances beyond QUOLIX's reasonable control.

QUOLIX does not guarantee permanent or uninterrupted availability of the site and will not be liable for any damages arising from its temporary suspension or interruption.

7. Links to Third-Party Sites

The site may contain hyperlinks or references to third-party websites (integration platforms, productivity tools, social networks, among others). QUOLIX does not control such sites and therefore assumes no responsibility for:

The content, accuracy, or timeliness of the information published on them.
The security, privacy, or data protection conditions that apply.
The internal policies, terms of use, or commercial conditions of such sites.
The availability or continuity of services provided by third parties.
Any damage or harm arising from the use of the linked sites.

The inclusion of a link does not imply endorsement, association, or sponsorship by QUOLIX with respect to the linked site or content.

8. Forms and Processing of Personal Data

By completing any form available on the site (contact, commercial request, content subscription, demos, among others), the user warrants that:

The information provided is truthful, complete, and up to date.
They have full authorization and legal capacity to provide it.
They do not impersonate third parties or act on behalf of another without proper authorization.

Processing authorization: by submitting a form, the user grants QUOLIX express authorization to process their personal data for the purposes indicated in each form and detailed in the Privacy Policy, in accordance with Law 1581 of 2012 and Decree 1377 of 2013.

QUOLIX may contact the user using the information provided to address the request made, send commercial information related to its services (where authorization exists), and comply with applicable legal obligations.

Forms that involve the collection of personal data will include a link to the Privacy Policy and an acceptance checkbox or equivalent mechanism, as required by Colombian data protection regulations.

9. Limitation of Liability

Use of the website is at the user's sole responsibility. To the maximum extent permitted by applicable Colombian law, QUOLIX will not be liable for:

Direct, indirect, incidental, or consequential damages arising from the use of or inability to use the site.
Interruptions, delays, or errors in the service not directly attributable to QUOLIX.
Viruses, malware, or other harmful elements originating from linked third-party sites.
Typographical, technical, or content errors in the published information.
Economic or business losses resulting from decisions made based on site information.
Unauthorized access or alteration of user data caused by third parties, provided QUOLIX has implemented reasonable security measures.

This limitation does not apply in cases of willful misconduct or gross negligence by QUOLIX, nor does it exclude the rights that Colombian law imperatively grants to consumers and users.

10. Security

QUOLIX implements reasonable technical and organizational measures to protect the integrity, confidentiality, and availability of the website and the data transmitted through it, including the use of encryption protocols (HTTPS/TLS), access controls, and threat monitoring.

Nevertheless, no computer system can guarantee absolute protection against all existing threats. The user is responsible for maintaining the security of their own computing environment (devices, passwords, networks) when accessing the site.

11. Cookies and Tracking Technologies

The QUOLIX website may use cookies and similar technologies (tracking pixels, local storage, analytics scripts) for the following purposes:

Technical or essential cookies: necessary for the correct operation of the site. They do not require consent.
Analytics and statistics cookies: allow measuring traffic and browsing behavior and improving the user experience (for example, Google Analytics or heatmap tools).
Marketing and remarketing cookies: used to display relevant content on third-party platforms, subject to the user's prior consent.

When accessing the site for the first time, the user will be presented with a cookie notice where they can manage their preferences. The user may at any time modify or revoke their consent through their browser settings or the preferences panel available on the site.

For more information, see QUOLIX's Cookie Policy, available on the site.

12. Privacy and Personal Data Protection

The processing of personal data collected through the site is governed by QUOLIX's Privacy Policy, available on the site, which forms an integral part of these Terms and Conditions.

In accordance with Law 1581 of 2012 and Decree 1377 of 2013, QUOLIX acts as Data Controller for the personal data collected through this site and is registered (or in the process of registering) with the Superintendence of Industry and Commerce (SIC) in the National Database Registry (RNBD).

Data subject rights (ARCO rights): every data subject whose personal data is processed by QUOLIX has the right to:

Access: view, update, and rectify the personal data QUOLIX holds about you.
Rectification: request the correction of inaccurate, incomplete, or outdated data.
Cancellation / Deletion: request the deletion of your data when there is no legal obligation to retain it.
Objection: object to the processing of your data for marketing or commercial communication purposes.
Revoke the authorization granted for the processing of your personal data.
File complaints with the Superintendence of Industry and Commerce (SIC) when you believe your rights have been violated.

Channel to exercise ARCO rights: the data subject may exercise their rights by sending a written request to privacidad@quolix.com or to the email indicated in the Privacy Policy. QUOLIX will respond within the terms established by law (10 business days for inquiries, 15 business days for claims, extendable as per regulations).

13. Minors

The QUOLIX website is not directed at minors under 18. QUOLIX does not intentionally collect personal data from minors. If a parent or legal guardian believes that their child has provided personal information through this site, they should contact us at privacidad@quolix.com to proceed with its immediate deletion.

If QUOLIX detects that it has collected a minor's data without the verifiable consent of their legal guardian, it will take the necessary measures to remove such information from its records.

14. Use of Artificial Intelligence on the Site

Consistent with QUOLIX's core activity, the website may incorporate Artificial Intelligence-based features, such as:

Chatbots and virtual assistants for handling inquiries.
AI agents for guidance on products and services.
Tools that demonstrate technological capabilities.
Solution recommendation engines.

Informational nature of AI responses: responses generated by Artificial Intelligence components are for informational and guidance purposes only. They do not constitute binding technical, legal, financial, or commercial advice. Results may contain inaccuracies inherent to the technology and should not be the sole basis for decision-making.

Interactions with AI agents: when interacting with the site's agents or chatbots, the user acknowledges that they are communicating with an automated system. For inquiries requiring a binding response or formal negotiation, the user must contact the QUOLIX commercial team directly.

Data entered in demos: the user is responsible for not entering sensitive personal information, confidential company data, or trade-secret-protected information into demonstration tools, unless a confidentiality agreement has been previously signed with QUOLIX.

15. User-Contributed Content

In the event that the site allows the user to upload files, enter data, or interact with demonstration tools that process user information:

The user retains ownership and intellectual property over the content they contribute.
By using such features, the user grants QUOLIX a limited, non-exclusive license to process such content solely for the purpose of providing the requested service.
QUOLIX will not use the user's content to train AI models or for purposes other than providing the service, unless the user gives express authorization.
The user warrants that the content contributed does not infringe intellectual property, privacy, or other third-party rights.

16. Amendments to the Terms

QUOLIX reserves the right to modify, update, or supplement these Terms and Conditions at any time.

Effect of changes: amendments will take effect upon their publication on this website or on the date indicated in the new version, whichever is later.

Notification: QUOLIX will make reasonable efforts to notify significant changes through the website (notice banner) or, where applicable, by email to registered users.

Continued use of the website after the publication of a new version implies acceptance of the changes introduced. If the user does not agree with the modifications, they must stop using the site.

Users are advised to review these Terms periodically, especially before using the site's forms or interactive tools. The “Last updated” date at the top of the document indicates when the most recent modification was made.

17. Governing Law and Dispute Resolution

These Terms and Conditions are governed, interpreted, and enforced in accordance with the laws of the Republic of Colombia.

Preliminary mechanism — direct negotiation: in the event of any dispute arising from the use of the site, the parties agree to first attempt to resolve it through direct communication with the QUOLIX team via the channels indicated in the contact clause, allowing a period of fifteen (15) business days to reach an amicable solution.

Conciliation: if no agreement is reached through direct negotiation, the parties may resort to a legally recognized Conciliation Center in the city of Bogotá D.C., Colombia, as a step prior to judicial proceedings.

Jurisdiction: for all applicable legal purposes, the parties submit to the jurisdiction of the ordinary courts of the city of Bogotá D.C., Colombia, expressly waiving any other venue that may correspond to them.

The foregoing is without prejudice to the user's right to turn to the Superintendence of Industry and Commerce (SIC) in exercising their rights as a consumer or data subject.

18. Contact

For any inquiry, request, or notification related to these Terms and Conditions, you may contact QUOLIX through the following channels:

General email: contacto@quolix.com
Privacy and data email: privacidad@quolix.com
Website: www.quolix.com
Address: to be completed before publication.

Support hours for inquiries related to these terms are Monday to Friday, 8:00 a.m. to 6:00 p.m., Colombia time (UTC-5).