Terms of Service

1. Scope

These terms govern the provision of the Quolix service to companies that subscribe to one of our plans (the "Client"). They complement the website's Terms and Conditions and the commercial proposal agreed with each Client.

2. The service

• Quolix provides a configurable artificial intelligence assistant for customer service, scheduling, sales support, and ticket and complaint management.
• The specific scope (assistants, channels, integrations, and support) depends on the contracted plan.
• Quolix may improve or modify features as long as the contracted service is not substantially reduced.

3. Client obligations

• Provide truthful information for configuring the assistant and keep channel credentials up to date (for example, WhatsApp Business).
• Use the service in accordance with the law, the policies of the integrated channels, and without abusive or fraudulent purposes.
• Hold the necessary authorization to process the data of its own customers managed through the platform.

4. Payments and billing

Prices, billing frequency, and payment method are those defined in the commercial proposal for each plan. Failure to pay may result in temporary suspension of the service after prior notice.

5. Availability and support

Quolix makes reasonable efforts to keep the service continuously available and will provide advance notice of scheduled maintenance windows. Support response times depend on the contracted plan.

6. Confidentiality and data

The Client's information and that of its end users is processed in accordance with our Privacy Policy, with per-company isolation. Each party will protect the other's confidential information.

7. Termination

Either party may terminate the service as agreed in the commercial proposal. Upon termination, the Client may request an export of its information within the following 30 days.