Customer Service
Answers frequently asked questions, provides support, and keeps your customers informed at any time.
Intelligent support 24/7
The intelligent assistant that serves and sells for your business.
Provide instant support, and guide your customers through the entire buying journey, 24 hours a day.
Committed to every client's success from day one.
Control Panel
Orders today
24
Conversion rate
18.5%
WhatsApp: New Client
“Do you offer a triple-patty burger?”
Order #GD2314 placed
Your order is being processed · María Pérez
Features
Much more than answering messages.
Sales Assistant
Answers questions, recommends products or services, and guides every customer through to the purchase.
Ticket & Complaint Management
Receives, organizes, and follows up on requests, complaints, claims, and inquiries from one place.
Human Handoff
When a conversation needs a human touch, the bot transfers the customer to your team with full context — no need to repeat anything.
Every customer left without a reply is a missed opportunity.
Customers waiting for a reply
Offer instant support no matter the time of day, reducing prospect drop-off.
Unresolved Complaints and Requests
Every request that gets lost in chat or email is a dissatisfied customer — and your reputation at risk.
Sales that go unfollowed
Keep every conversation active in a personalized way until it becomes a real opportunity.
Overwhelmed teams
Let Quolix handle repetitive inquiries while your team focuses on higher-value tasks.
Getting started is easier than you imagine.
Create your account
Sign in to the platform and start the setup process.
Customize your assistant
Define services, hours, responses, and your assistant's behavior according to your business needs.
Activate Your WhatsApp Channel
Your assistant becomes available on the channel where your customers already are, ready to help from the very first message.
Ready to Assist!
Quolix starts answering questions, driving your sales, and managing your customers' requests around the clock.
Benefits that drive your growth
Cut operating costs by up to 40%
Free up budget for what really matters.
Absolute 24/7/365 availability
Never lose another customer due to a missed reply.
Unlimited scalability without adding headcount
Grow your business volume without growing your payroll proportionally.
Performance dashboard
Tickets resolved by AI92%
Projected monthly savings$4,250 USD
Artificial intelligence adapted to the way your business works.
Customized
Trained on your specific information, services, and company policies.
Intelligent
Understands natural language, intent, and complex customer context.
WhatsApp Native
Connect directly with your customers on the channel they already use every day, no friction, no new apps.
Always available
Runs 365 days a year with no downtime or days off.
A solution that grows alongside your business
From a small startup to a large organization, Quolix adapts to the way you serve your customers and evolves with your business needs.
Small Businesses
Offer professional support and respond to orders and inquiries from day one, without hiring more staff.
Growing Businesses
Optimize your response times, track every order, and boost your sales through WhatsApp.
Chains and Higher-Volume Businesses
Manage hundreds of orders and conversations at once, and standardize service across all your locations.
Built for Food and E-commerce
Restaurants, fast food, bakeries, coffee shops, delivery services, and online stores — any business that sells and provides support through WhatsApp.
Pricing
One plan built for your growth
Everything your food or e-commerce business needs to handle support on WhatsApp, from day one.
Base Plan
Ideal for food and e-commerce businesses.
$45USD / month
- 1 Intelligent Assistant on WhatsApp
- Order tracking
- Catalog/menu with photos and prices
- Escalation to a human agent
- Complaints and requests management
Need a custom solution?
We build plans for companies with higher support volumes, multiple locations, or specific requirements.
🗨 Talk to an advisorFrequently Asked Questions
What is Quolix?
Quolix is an AI assistant that supports your customers, boosts your sales, tracks your orders, and manages complaints and requests through WhatsApp, 24 hours a day.
What channels does it work on?
Today it works on WhatsApp, the channel where most of your customers already message you. Our team takes care of connecting it for you, with no technical setup on your end.
Is it hard to set up?
No. You create your account, customize your assistant with your business information, and connect your channels. Our team guides you through the entire process.
Can it track my orders?
Yes. Quolix keeps your customers informed on their order status — confirmed, in preparation, ready, or on the way — directly through WhatsApp, without them having to ask.
How does it handle complex cases?
When a conversation requires human judgment, Quolix escalates it to your team with full context, so they can pick it up without friction.
How secure is the information?
Your data and your customers' data travel encrypted and are stored with isolation by business. We never share information with third parties.
Can it show my menu or product catalog?
Yes. Quolix responds with your product catalog or menu, including photos and prices, so your customers can choose without leaving the chat.
Can it manage my customers' complaints and requests?
Yes. Quolix receives, organizes, and follows up on your customers' requests from a single place, so none of them fall through the cracks.